Travel Channel Host Shane Green Publishes Book, Culture Hacker, to Help Small Businesses & Startups
Shane Green, the host of Travel Channel’s program Resort Rescue, has published a book inspired by his interactions with the program’s small business owners and other similar companies. Known as an expert in customer experience and customer service, Green traveled around the United States to help small businesses struggling with the service economy in Resort Rescue.
“After more than 18 years working with small resorts, startups, and small businesses, I wanted to write a book that gives them a blueprint for success,” Green stated. “Larger organizations are able to hire the Shane Green consultancy, or my training company, SGEi. However, these small brands need assistance establishing their cultures and improving their employee experiences to drive better customer service and employee performance. Hopefully, Culture Hacker will be the playbook to make these businesses more competitive.”
Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance is available now for presales on Amazon and Barnes & Noble. The Wiley publication will be available in stores everywhere on April 24th. Followers of Resort Rescue and Shane Green’s keynote speeches and workshops can find more information on his website, ShaneGreen.com.
About Shane Green: As a catalyst for the modern service economy, Shane Green and his team inspire companies and their people to move beyond the mundane and out of status quo so they want to exceed the expectations of their internal and external customers. Shane Green has worked with brands like the NBA, Westfield, Foot Locker, NetJets Inc., MSC Cruises, W Hotels, Madison Square Gardens, Cisco Systems, and BMW to reprogram their employee mindset and skills to create loyal customers and raving fans. To learn more about Shane Green brand and the Culture Hacker Methodology, contact the team at Connect@ShaneGreen.com.
Share this article: